Frequently Asked Questions (FAQ)

1. What issues do you help with?

We support individuals, teens, adults, couples, and families navigating anxiety, trauma, burnout, depression, relationship concerns, identity exploration, peri/menopause, stress, ADHD, addiction patterns, PTSD, Complex PTSD, dissociation, life transitions, and more. Our therapists offer trauma‑informed, culturally affirming, and anti‑oppressive care for BIPOC, LGBTQ+, neurodiverse, and diverse communities.

2. What therapy approaches do you use?

Our clinicians integrate evidence‑based modalities including:

Eye Movement Desensitizing and Reprocessing (EMDR) therapy
Deep Brain Reorienting (DBR) therapy
Internal Family Systems (IFS) therapy
Cognitive Behavioural Therapy (CBT)
Dialectical Behaviour Therapy (DBT) skills
Mindfulness‑based therapy
Polyvagal‑informed approaches
Gottman Method
Somatic and nervous‑system‑focused practices

Each therapist tailors treatment to your goals, pace, and lived experience.

3. Do you offer in-person therapy?

Yes. We provide in‑person psychotherapy at two locations:

Brant Paris, Ontario
Waterloo, Ontario

Both offices offer warm, grounded, trauma‑informed spaces designed to help you feel grounded and supported.

4. Do you offer virtual therapy?

Yes. We provide secure, confidential virtual therapy across all of Ontario, some of our therapists can also offer virtual in Quebec..

Many clients choose a blend of in‑person and virtual sessions depending on their schedule and comfort.

5. How do I know which therapist is right for me?

We encourage you to explore our practitioner profiles and book a free 15‑minute consultation. This helps you get a sense of fit, ask questions, and understand how each therapist works.

6. What can I expect my first session?

Your first session focuses on:

Getting to know you and your goals
Understanding what brings you to therapy
Exploring your history, strengths, and challenges
Discussing what therapy might look like moving forward
Answering any questions you have

You set the pace. There is no pressure to share more than you’re ready for.

7. How long are therapy sessions?

Sessions are typically 50 minutes, though extended (80 minutes) or express (25 minutes) sessions may be available depending on your therapist and modality (e.g., EMDR or DBR).

8. How often should I come to therapy?

Most clients attend weekly or bi‑weekly sessions, especially at the beginning. Your therapist will collaborate with you to determine a frequency that supports your finances, goals, nervous system, and capacity.

9. Do you work with youth and teens?

Yes. Our Waterloo location specializes in therapy for youth ages 12+, teens, and young adults.

Our Paris location also supports youth ages 12+, adults, women, couples, and individuals.

We are going to be adding child therapists soon as well to offer services to younger clients.

10. Are your services culturally affirming and inclusive?

Absolutely. We provide culturally affirming, anti‑oppressive psychotherapy for:

BIPOC clients
LGBTQ+ clients
Neurodiverse individuals
Clients from diverse cultural, religious, and linguistic backgrounds

We honour identity, lived experience, and the intersections that shape your story.

11. Do you offer trauma therapy?

Yes. Trauma‑informed care is central to our practice. We support clients with:

PTSD
Complex PTSD
Childhood trauma
Attachment wounds
Dissociation
Nervous system dysregulation
Trauma related to relationships, identity, or life transitions

Modalities such as EMDR, DBR, IFS, somatic work, and polyvagal‑ informed therapy are available.

12. Is therapy covered by insurance?

Most extended health benefits in Ontario cover psychotherapy provided by:

Registered Psychotherapists (RP)
Registered Social Workers (RSW)

Most of our providers are able to direct bill, and for the others, we will provide receipts you can submit to your insurance provider.

Check with your provider to see if you have RP or RSW coverage, and what your coverage limit is.

13. How do I book an appointment?

You can book online through our website for a consultation, or contact us directly. We offer flexible scheduling for both in‑person and virtual sessions.

14. What is your cancellation policy?

We require 24 hours’ notice for cancellations or rescheduling. Sessions cancelled with less than 24 hours’ notice are subject to a charge of 50% of the full session fee.

15. Do you provide therapy for couples?

Yes. Our Paris location offers couples therapy using evidence‑based approaches including the Gottman Method as the starting point for therapy.

Waterloo will also soon be offering couple's therapy as well.

16. Is therapy confidential?

Yes. All sessions are confidential and follow Ontario’s privacy and professional standards. including the use of PHIPA compliant software for virtual sessions. Your therapist will explain confidentiality and its limits during your first session.

17. What makes Life Sync different?

Clients often tell us our practice feels:

Warm
Grounded
Human
Emotionally safe
Trauma‑informed
Inclusive
Nervous‑system‑aware

We combine clinical expertise with genuine care, cultural humility, and a deep respect for your lived experience.